priority service in an emergency

Dear Friends,

It happens every year when the first heat wave hits. Cooling systems all over the country break down from the strain, and people get hot and frustrated because they can't get a repairman out to their home right away.

When this happens, we simply can't provide service to everyone as quickly as we'd like. So we've worked out a system for prioritizing service calls that's fair to everyone.

The best way to make sure you get first-in-line service in case your equipment breaks down is to enroll in one of our Priority Service Plans. For customers with plan coverage, we guarantee we'll get to them within 24 hours to make repairs. And that includes weekends and holidays.

Even if you have a service plan, it's possible you may never need 24-hour emergency service. That's because our plans include annual precision tune-ups, which are designed to prevent problems in the first place. A service plan also gives you big savings on repairs.

Offering you the benefits of a service plan is another way we provide exceptional service all year-round - including peak times for service requests.

Our aim is to do whatever we can to keep you comfortable in any situation.

Best wishes,
Bill Bell, Co-Owner
Wayne Bell , Co-Owner
Ron Whatley , Co-Owner

P.S. We've opened a new office to serve our friends and neighbors in the Opelika-Auburn area.